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CALLBOX LAUNCHES PipelineCRM©

CALLBOX LAUNCHES PipelineCRM©


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New multi-channel web-based CRM tool integrates callcenter power, enabling managers and sales professionals to streamline business development

Los Angeles, CA – February 5, 2006 – Callbox launched PipelineCRM©, the first web application developed to provide managers and sales professionals an ideal customer relationship management system that transparently integrates the contact center (“call center”).

PipelineCRM©, provides all the essential functions of a modern CRM tool:

  • Private logins for each sales professional
  • Event calendar
  • Alarms
  • Searchable contact history
  • Real-time sales pipeline view
  • Managers can view regional real-time campaign results
  • Managers can drilldown to view any sales professional dashboard
  • Prospects are refreshed at any defined interval
  • Flexible reports for both salesforce and managers

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In addition, call center power is fully integrated:

  • Leads mined by the contact center appear to the salesforce as they are found via any channel (web, email, IM, SMS)
  • Appointments scheduled by the contact center are added to the salesforce calendar(s)
  • Unlimited number of calendars/sales territories
  • The contact center keeps the sales process moving by reminding both prospects and salesforce prior to appointments
  • All reports reflect both salesforce and call center progress in real-time

Built with best practices, open source architecture, the PipelineCRM©, intuitive “Outlook-alike” dashboard incorporates email messaging, quality monitoring, digital voice recording, and call list and prospect import/export. PipelineCRM©, is the result of years of cooperation and client feedback, capitalizing on well-evolved processes. Managers can view the dashboard and sales pipeline of any sales agent, any region, or the whole campaign, at any time, from anywhere, and get an up-to-the-minute report on both closed sales and forecasting in any format [html, csv, pdf]. Sales Managers love it.

Callbox Chief Operations Officer Glen Norris said, “Although we designed PipelineCRM©, for a multi-tier large-scale salesforce, we made certain it neatly rolls up to be quick and meaningful for lighter volume 1-5 seat campaigns. … We’ve helped clients grow very very quickly. From now on they are not going to need to migrate a thing.”

PipelineCRM©, is a clear indication of Callbox’s continuing commitment to delivering client satisfaction through “managed and measurable” growth. Callbox provides PipelineCRM©, to all clients as part of Callbox’ customer contact services package. Contact Callbox for a demo now.

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About Us

Founded in 2004, Callbox has evolved into a specialist provider of Multi-Touch Multi-Channel Marketing solutions for businesses and organizations worldwide. Its core competencies include Lead Generation, Appointment Setting, Lead Nurturing and Database Services, delivered through its proprietary marketing automation platform, the Callbox Pipeline.

Callbox enables companies gain a foothold in their priority markets by initiating conversations with prospects through the efficient and intelligent use of targeted touchpoints over six channels: voice, email, social, chat, website and mobile.
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