Cookie Policy

Updated May 23, 2018

This Cookie Policy explains what cookies are and how Callbox uses them on its website. In this Cookie Policy, “Callbox”, “we”, “us”, and “our” refer to Callbox, Inc., a US-based registered corporation. “Website” includes callboxinc.com, callboxinc.com.au, callboxinc.com.sg, callbox.com.my, callboxinc.co.uk, callbox.ca, callboxasia.com.

By using our website and agreeing to this Cookie Policy, you consent to our use of cookies as described below.

1. What are cookies?

A cookie is a small text file containing an identifier which a web server sends to your web browser and is stored in your browser. The identifier consists of a string of letters and numbers. Each time your browser requests a page from the web server, the identifier is then sent back to that server.

Cookies allow the Callbox website to recognize your browsing device on your return visits in order to remember your preferences, improve your online experience, and provide other uses described in this Cookie Policy.

2. How do we use cookies?

Callbox uses cookies to measure site traffic and usage activity to help us improve and enhance the functionality of our website, to detect possible fraudulent activity, and to better understand the sources of traffic and transactions on our website. Cookies also allow our servers to remember your account information for future visits and to provide personalized and streamlined information across related pages on our website.

Cookies typically do not include information which can personally identify a website user. But to the extent any personal information is collected through the cookies on our website, the Callbox website Privacy Policy applies and complements this Cookie Policy.

3. What types of cookies do we use?

We use various first-party and third-party cookies on our website. First-party cookies are set by the Callbox website, while third-party cookies are set by servers outside the Callbox domain.

The cookies we use can either be persistent cookies or session cookies. Persistent cookies will be stored by your web browser and will remain valid until a given expiry date unless you choose to delete it before it expires. A session cookie, meanwhile, will expire once you close your browser.

In terms of purpose, the Callbox website uses the following types of cookies:

  • Essential cookies enable you to move around our website and use its features. Without these cookies, some website services or functionalities may not be fully available.
  • Personalization cookies store your preferences and help us tailor our website to your choices.
  • Analytics Cookies collect information on how you use our website, allowing us to measure and improve performance.
  • Unclassified cookies are cookies which we are in the process of reviewing and classifying.

The names, descriptions, types, and other information about the cookies we use on this website are summarized as follows:

NAMEDESCRIPTIONCATEGORYEXPIRYSERVER
NIDContains a unique ID that Google uses to remember your preferencesPersonalization6 months3rd party
PHPSESSIDKeeps track of your sessionEssentialSession
1st party
__cfduidSet by the CloudFlare service to identify trusted web trafficPersonalization1 year3rd party
__zlcmidStores Zopim Live Chat ID to identify your device during visitsPersonalization1 year3rd party
_gaDistinguishes unique users by assigning a randomly generated number as a client identifier; associated with Google Universal AnalyticsAnalytics2 years3rd party
_gidStores and updates a unique value for each page visit; associated with Google Universal AnalyticsAnalytics24 hours3rd party
_hsUnclassifiedUnclassifiedSession1st party
_pUnclassifiedUnclassifiedSession1st party
_rfDetermines if your information is up-to-datePersonalizationSession1st party
popmake-auto-open-17741-1587f77597aWordpress Popup Maker cookie; prevents a trigger from opening a popup(promotional, ebook download popups, etc.)Essential
24 hours1st party
wh-widget-cookieWhatsApp click-to-chat widget cookieEssential24 hours1st party

4. How can website visitors and users block or delete cookies?

You may refuse or accept cookies from the Callbox website at any time by activating the appropriate settings on your browser. Please refer to your particular browser’s Help menu for information on how to enable or disable cookies.

You can also learn more about changing your cookie settings and deleting cookies on the various versions of different browsers at www.allaboutcookies.org.

Please be aware that blocking cookies may affect your experience accessing or using the Callbox website.