Great News with High Volume Order – Taking with Zero Hold Time (ZHT)

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Find out more. Talk to our Rep.


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Los Angeles, CA – February 2007 – Sudden high volume traffic, such as that generated by television advertisements, is cost prohibitive to handle with 100% effectiveness. How can you process hundreds or thousands of potential orders in a 10 minute period without paying for hundreds or thousands of agents? Inevitably you need to put callers on hold and hope an available agent will take the order before the sure-sale hangs up. Any reduction in hold-time directly increases sales, and Callbox has reduced the hold-time to zero.

Here’s how it works:

“Thanks for your interest! All agents are busy due to overwhelming demand. But we have taken note of your phone number and we will call you back in 20 minutes! If you don’t want a callback, just press 2. To have your call returned to a different number, simply enter it now and hang up.”

ZHT ensures your callers never have to wait on hold! They can watch TV, eat lunch, or take a drive instead of spending valuable time on the phone, tying up the line, sighing along to the hold music. Now your callers can just enter their mobile number, hang up and head out the door knowing that the call will come, with zero hold-time. In the meantime, the phone is not tied up.

  • Collect callback numbers for later
    “Your call is [5th] in line. Your estimated wait time is [5] minutes. Don’t want to wait? Just press
    1 and hang up! We will call you back as soon as we can.”
  • Callback when it’s their turn
    “Your call is [5th] in line. Your estimated wait time is [5] minutes. Don’t want to wait? Just press
    1 and hang up! We will call you back in about [5] minutes.”
  • Don’t lose your place
    “Your call is [5th] in line. Your estimated wait time is [5] minutes. Don’t want to wait that long?
    Just hang up! If you call us back within [5] minutes you’ll still have your place in line!”

Let us improve your customer’s experience with ZHT. In turn you will enjoy:

  • Decrease in the percentage of irate holders
  • Decreased active phone lines in use
  • Decreased average queue depth and hold times
  • Increased callback requests
  • Increase in the percentage of voluntary holders
  • Increased callback sales
  • Increased sales per hour


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